Fortune11 takes every aspect of user privacy seriously. This policy explains in detail how we collect, use, store, and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Fortune11 builds user trust not just through words — but through systems and practices you can see and feel every day.
All data transmitted between your device and fortune11 servers is protected by 256-bit SSL/TLS encryption. No third party can intercept or read your personal information while in transit.
User data is stored on servers protected with layered access controls, continuous monitoring, and automated backup systems. Only authorised personnel may access users' personal data.
Fortune11 operates in full compliance with Malaysia's Personal Data Protection Act 2010. We respect your right to access, correct, and request deletion of your personal data.
Fortune11 never sells, rents, or transfers your personal data to any third party for marketing purposes without your explicit consent. Your data belongs to you.
Through your fortune11 account settings, you can manage communication preferences, limit data use for personalisation purposes, and request a copy of all data we hold about you.
Fortune11's data protection systems undergo independent third-party security audits at least twice a year to ensure our data protection standards remain current and effective.
Note: This Privacy Policy forms part of the fortune11 Terms and Conditions. By using the fortune11 platform, you agree to the collection and use of your personal information as described in this policy. Please read carefully before registering.
Fortune11 ("we", "our platform") is an online betting and gaming platform operating in Malaysia. We understand that privacy is a fundamental right of every user, and we are committed to protecting your personal information in a transparent, responsible manner that complies with applicable laws.
This Privacy Policy describes our practices regarding the collection, use, storage, protection, and disclosure of personal data of fortune11 users in Malaysia. It applies to all users who access our platform via the fortune11 website or mobile app.
By registering an account, making a deposit, playing games, or simply browsing the fortune11 website, you accept the terms of this Privacy Policy. If you disagree with any part of this policy, you should not use the fortune11 platform.
Fortune11 collects various categories of personal data depending on how you interact with our platform. Below is a summary of the types of data we collect:
| Data Categories | Example Information | Primary Purpose |
|---|---|---|
| Identity | Full name, date of birth, identification card number | KYC verification, legal compliance |
| Contact | Phone number, email address, residential address | Account communications, verification |
| Finance | Bank account information, transaction records, deposit history | Payment processing, withdrawals |
| Technical | IP address, device type, web browser, cookie data | Account security, platform improvements |
| Usage | Game history, wagering activity, login timestamps | Experience personalisation, analytics |
| Communication | Support chat records, user feedback | Customer service improvement |
Fortune11 collects your personal data through several channels:
Fortune11 uses your personal data only for legitimate and transparent purposes. We will not use your data for any purpose not stated in this policy without obtaining your consent first.
Legal Basis: All data processing by fortune11 is supported by a valid legal basis under PDPA 2010, whether through contract fulfilment, legal obligation, fortune11's legitimate interests, or explicit consent given by the user.
Fortune11 does not sell your personal data. However, there are specific situations where we may need to share your information with other parties:
All third parties that receive fortune11 user data are bound by confidentiality and data protection agreements requiring them to handle your data to a standard equal to or higher than this policy.
Important: fortune11 never shares your personal data with third-party advertisers, marketing companies, or any party for commercial purposes without your consent. If you receive a communication claiming to be from fortune11 but requesting your sensitive information, it is most likely a phishing attempt.
Fortune11 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by Malaysian law. In general:
On the technical security front, fortune11 implements the highest industry standards, including data encryption in transit and at rest, role-based access controls, two-factor authentication for internal access, 24/7 threat monitoring, and regular penetration testing.
Fortune11 uses cookies and similar tracking technologies to enhance the user experience and ensure platform security. The following are the types of cookies we use:
You can manage cookie settings through your web browser settings. Disabling certain cookies may affect the functionality of some parts of the fortune11 platform. For more information on managing cookies, refer to your web browser's help section.
In accordance with Malaysia's PDPA 2010, you have the following rights regarding your personal data held by fortune11:
To exercise any of the above rights, please contact the fortune11 Data Protection team through the available support channels. We will process your request within the timeframe prescribed by law and at no charge.
The fortune11 platform is intended exclusively for adults aged 21 and above. fortune11 does not intentionally collect, store, or process personal data from children or individuals below the stipulated age.
Should we discover that personal data of an individual under the age of 21 has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered a fortune11 account, please contact us immediately.
Fortune11 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform services. Any amendments take effect upon publication of the latest version on the fortune11 website.
For significant amendments, fortune11 will notify registered users via in-platform notifications or email at least seven (7) days before the changes take effect. Continued use of the fortune11 platform after such notice constitutes acceptance of the updated terms.
This Privacy Policy is effective from 1 January 2026. Previous versions are archived and available upon request through the fortune11 support team.
If you have any questions, concerns, or wish to exercise your privacy rights, the fortune11 Data Protection team is ready to assist:
Fortune11 protects your personal data to the highest industry standards. Register now and enjoy a safe, fair, and responsible gaming experience.